Bookings

Appointments are confirmed once agreed by both parties. We recommend booking in advance, particularly during busy periods.

Vehicle Condition

Please remove all personal belongings from the vehicle before your appointment. While every care is taken, we cannot accept responsibility for loss or damage to personal items left inside the vehicle.

Customers should inform us of any existing damage, paint repairs, faults or sensitive areas before work begins.

Inspection

A visual inspection of the vehicle will be carried out before work starts. Any existing damage may be photographed for our records.

Service Times

Estimated completion times are provided as a guide only and may vary depending on the vehicle's condition or any additional work required.

Heavily Soiled Vehicles

Our advertised prices are based on vehicles in average condition.

Vehicles requiring excessive cleaning due to heavy mud, pet hair, mould, bodily fluids, excessive staining or other unusual contamination may incur an additional charge. This will always be discussed before work proceeds.

Additional Work

If we discover areas that require extra attention or recommend additional services, we will contact you for approval before carrying out any chargeable work.

Paintwork

Machine polishing and paint correction significantly improve paintwork but cannot guarantee the complete removal of every scratch, swirl mark or defect.

Deep scratches, stone chips, previous poor repairs and defects beneath the clear coat cannot always be corrected.

Ceramic Coatings

Ceramic coatings require appropriate preparation and curing.

To achieve the best performance, customers should follow the aftercare guidance provided. Improper washing or maintenance may reduce the lifespan and effectiveness of the coating.

Paint Protection Film (PPF)

Paint Protection Film is designed to help protect painted surfaces from stone chips, scratches and road debris.

PPF does not make a vehicle damage-proof and cannot prevent all forms of impact damage.

Some edges and complex panels may require joins depending on the vehicle design.

New Vehicles

Even brand-new vehicles may contain paint defects, transport marks or contamination that require correction before protection products are applied.

Weather

Mobile services may need to be rescheduled due to adverse weather conditions where quality or safety could be affected.

Customer Collection

Vehicles should be collected promptly once notified that work has been completed unless alternative arrangements have been agreed.

Payment

Payment is due upon completion unless otherwise agreed in writing.

We reserve the right to retain possession of the vehicle until payment has been received in full where permitted by law.

Cancellations

Please provide at least 24 hours' notice if you need to cancel or rearrange your appointment.

Repeated late cancellations or missed appointments may require a booking deposit for future appointments.

Deposits

Certain services may require a non-refundable booking deposit.

Deposits may be transferred to another appointment where sufficient notice has been given.

Satisfaction

If you have any concerns with the service provided, please notify us within 24 hours so we have the opportunity to inspect the vehicle and resolve any issues.

Liability

While every reasonable care is taken, we cannot be held responsible for:

• Pre-existing damage or defects.
• Mechanical or electrical faults unrelated to our work.
• Wear and tear.
• Stone chips, corrosion or previously repaired areas.
• Damage caused by faulty trim, loose components or poor previous repairs.

Our total liability shall not exceed the value of the service provided.

Photography

We may photograph vehicles before, during and after work for quality control and marketing purposes. Registration numbers and personal information will be obscured where appropriate. Please let us know before your appointment if you do not wish your vehicle to be photographed.

Right to Refuse

We reserve the right to refuse or discontinue work where a vehicle presents a health or safety risk, contains hazardous contamination, or where the requested work cannot be completed safely or to our expected standards.

Warranty

Any workmanship warranty applies only to the services carried out by us and does not cover damage caused by accidents, misuse, neglect, improper maintenance or normal wear and tear.

Aftercare

Customers are encouraged to follow the aftercare advice provided to maximise the longevity and appearance of the treatments applied.